إنتهت صلاحية هذا الإعلان الوظيفي لقد إنتهت صلاحية هذا الإعلان الوظيفي و هو غير مفتوح حاليا لأي طلبات عمل.

الرئيسية / وظائف / عرض الوظيفة

Call Center Agent

AXA Life Insurance القاهرة, مصر تم النشر 2021/12/14 10:47:24 تنتهي 2022-02-12 الرقم المرجعي: JB4464980

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Flexibility to work on assigned tasks (Social Media- Service desk- Abandoned callback, etc.)
Build sustainable relationships and engage customers by taking the extra mile
Achieving KPIs set by line manager
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets.
Ability to work a flexible schedule including rotating working hours, weekends and holidays.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Perform all other duties as assigned by manager.

المسمى الوظيفي

Call Center Agent

مكان الوظيفة

مصر

المدينة

القاهرة

الدور الوظيفي

خدمة العملاء ومركز الإتصال

المستوى المهني

مبتدئ الخبرة