إنتهت صلاحية هذا الإعلان الوظيفي لقد إنتهت صلاحية هذا الإعلان الوظيفي و هو غير مفتوح حاليا لأي طلبات عمل.
إرفاق
القاهرة, مصر
تم النشر 2021/12/14 10:47:24
تنتهي 2022-02-12
الرقم المرجعي: JB4464980
وصف الوظيفة
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Flexibility to work on assigned tasks (Social Media- Service desk- Abandoned callback, etc.)
- Build sustainable relationships and engage customers by taking the extra mile
- Achieving KPIs set by line manager
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets.
- Ability to work a flexible schedule including rotating working hours, weekends and holidays.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Perform all other duties as assigned by manager.
المهارات
- Bachelor degree is required.
- 0-3 Years of similar experience.
- English / Computer Skills.
- Good communication skills.
- Proactive person.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Strong phone and verbal communication skills along with active listening
تفاصيل الوظيفة
مكان الوظيفة
القاهرة, مصر
الدور الوظيفي
خدمة العملاء ومركز الإتصال
المرشح المفضل
المستوى المهني
مبتدئ الخبرة
الشهادة
بكالوريوس