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Job Description
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Flexibility to work on assigned tasks (Social Media- Service desk- Abandoned callback, etc.)
- Build sustainable relationships and engage customers by taking the extra mile
- Achieving KPIs set by line manager
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets.
- Ability to work a flexible schedule including rotating working hours, weekends and holidays.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Perform all other duties as assigned by manager.
Skills
- Bachelor degree is required.
- 0-3 Years of similar experience.
- English / Computer Skills.
- Good communication skills.
- Proactive person.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Strong phone and verbal communication skills along with active listening
Job Details
Job Location
Cairo, Egypt
Job Role
Customer Service and Call Center
Preferred Candidate
Career Level
Entry Level
Degree
Bachelor's degree