P&C Commercial Lines Claims Officer

• Ensuring fairness, effectiveness and promptness in allocated claims processing, complete documentation, and files as well as adherence to standards and procedures.
• Assessing the validity of claims according to product type and associated policy terms and conditions.
• Handle enquiries from policy holders and brokers and maintain excellent levels of customer service according to stipulated service level agreement.
• Ensuring effective follow-up on documents and data required to maintain accurate reserves and finalize outstanding claims within agreed TAT.
• Fully Responsible for certain accounts: contact with customer/ broker, claim investigation and settlement, and prepare for handling major claims.
• Responsible for monthly closing reports, run and update the reports' data to towards accuracy requirements.
• Prepare any data analysis duly required by various stakeholders.
• Submit regular dashboard with mandatory required KPIs of the Department.
• Responsible for coaching the junior claim officers in handling claims.
• Maintain full understanding of the company Guidelines and treaties.
• Identify and investigate claims for possible abuse and fraud.
• Comply with the company policy for the E-filing to meet the audit and compliance requirements.
• Keeping up to date with company’s standards, policies, procedures, and authority limits needed for the implementation of responsibilities.

Education / Certifications:

• Bachelor’s degree in a relevant field
• 1-3Year of Experience

Job Qualifications:

• Excellent command of English spoken and written
• Ability to accurately create reports.
• Reliable and Trustworthy
• Ability to interact and manage strong relationships within and outside the company.
• Detail-oriented.
• Adaptability and flexibility to the changes and/or developments.
• Good organizational skills with the ability to work well under pressure.
• Proficient with Microsoft Office products, including Excel, Word, and Power Point.
• Eager to learn new technical techniques and tools.

Soft Skills & Behavioral Competencies:

• Good Communication Skills
• Basic Leadership skills
• Proactive skills