Senior Application Support Officer

• Provide general application support and trouble-shooting/problem-solving. 
• Insure to solve assigned tickets for the supported systems within SLA and ensure optimal customer satisfaction. 
• React to high severity technical issues that require immediate attention. 
• Trouble-shoot application problems and find solutions, workarounds and communicate solutions to customers. 
• Work with multiple teams for the successful resolution of issues and incidents. 
• Execution of DB scripts/extracts as needed.

• 2-6 years of experience in the same position.

• B.Sc. in computer science or equivalent

• Strong Troubleshooting and problem solving skills

• Strong communication skills.

• DB knowledge overview (SQL, Oracle).

• Strong Knowledge in Power apps, Power automate, Power BI, one drive, Share Points